Ship Your Car Now

What a nightmare working with CFR Auto Direct!! Took 19 days to get my car from Boston, 7 days past the arrival date promised. The atrocious miscommunication started after contacting Wayne Friedman--a broker from shipyour carnow.com. I was first given a price of $950 to ship my car from Boston to So. Cal from WF. Then he notified me that it'd be $100 more because he thought the car was being picked up in Brooklyn not Boston. He said he'd misread the detailed email I'd sent him. We set a pick up date for either Friday or Saturday before Memorial Day weekend. By Friday I hadn't heard from anyone so I called and was told they didn't pick up on the weekend in Boston as it was CFR'S protocol, instead it'd be picked up on Tuesday after Memorial Day. What? No one told me that (including WF) and it's not what the contract stated. Then the following day, unexpectedly, TWO different drivers called at different times saying they were on the way to pick up the car. Neither knew of one another. I called dispatch and they were confused but said they'd call and cancel driver #2. The first driver picked up the car and left. Driver #2 called again saying he'd arrived. I told him what had happened and he said dispatch had never called him! I called on the day the car was to arrive since I hadn't heard anything and was told it'd be 7 days late! Even though the car had been picked up on Saturday, it wasn't delivered to the train terminal until 4 days later. I blew my stack, I was so frustrated with their lack of communication between dispatch, Wayne Friedman, the truck drivers and me. I complained to WF about these problems and he kept reassuring me that they were the best in the country and the rest of the shipment would go smoothly. I insisted on a $200 discount and CFR would only agree to $100. So when my car was about to arrive in CA I called CFR (please note I was the one who constantly had to call them) stating my car was scheduled to arrive the following day and I would like to be given an estimated time so I could be home. I was told the car would be delivered the following day around 1 pm. Literally 20 minutes later, a truck driver called and said he'd be at my house in 1 hour for the delivery of my car!! What?? He knew nothing about delivery being scheduled for the following day nor ANYTHING ABOUT THE DISCOUNT promised. I told him to call his dispatch before he showed up. So the car was delivered and the $100 discount was given. Unbelievable!! And this is the best company in the country Wayne Friedman?? The $100 discount didn't even come close to compensating me for all of their miscommunication, not to mention all the alternative plans we had to come up with to carry out our daily work responsibilities. I would never do business with them again!!

Service cost: $950

Hi I just bought a 1996 GL1500 Honda Trike (Motorcycle). I needed to find a transport company. The first one I chose did not work out. I got different stories about when my pickup would occur which it never did. I worked over a week with this company and got now where. The person I bought the bike from was really patient with the situation, on the other hand I was not.

I asked the company if the could get me a pickup within the next 24 hours, what can I say after a week, one more day would not hurt, they could not guarantee it.

I had to call another transports company and start all over again, however to my surprise I talked to Kimberly what a difference another transporter makes. Kimberly was very professional and had the contract done in about 15 minutes, just like she stated, wow, I may be on to something. She asked when I would like it picked up I explained to her that I was leaving town on May 25.
I had already burned over a week with the other company.

I asked her what the deposit was she said no charge. She told me after they secure a driver the whole amount would be due. Hmmm do you pay the driver right away, she said we hold the money until you receive your bike and sign off. the contract happened on Wednesday night the pickup was on Friday and I had my bike on Sunday. Now that is service!!

I also spoke with step, who gave me some options like you may want to use a hotshot that is exactly what I did. It cost a little more money but it was worth it. I just want to thank the whole crew at ship your car now, all are very courtesy and professional.

Move size: Partial Move Service cost: $900

We highly recommend working with Ship Your Car Now; and more specifically, with Mark Frater (954.271.0281). We are in San Diego and we're crazy enough to purchase a car from Florida. I reached out to another company on a Saturday, asking them if they can get our new car picked up on the following Saturday (a week later). That company did not provide updates; I had to constantly contact them for an update. By the time the following Saturday rolled around, they still hadn't secured a transporter. Enter Mark Frater from SYCN. My husband requested a quote that Saturday night, and we signed a contract that Sunday, with pick up scheduled for Wednesday. Our car was scheduled for drop off a week later BUT the transporter is a rockstar driver because he got our car to us, in great condition, by Monday!

I hope to never have to transport a car across the country again, let alone a new car. But if we ever have to, we will not hesitate to work with Mark. He was on top of it from beginning to end. He was on the phone with us on a Sunday night at 10pm. We requested pictures of the transport and he got them. The first company I worked with told us about the bid system, and I was trusting that they were getting it done; but a week later and still no transporter booked? We learned from Mark what true service is about when it comes to vehicle transport - he got it done quick, and car was delivered two days ahead of schedule!

I hope this review helped! Best of luck!

Move size: Partial Move Service cost: $1500

We called and talked to several companies about moving my 66 Chevelle. I am sure there are others out there that do a great job also. The purpose of this review is to recognize not only the company but the mover. Shawn Lent was friendly, knowledgeable of my car and easy to work with. My car was in the shop with some engine work being completed. We had to alter our pick up date two times. He never got upset instead he said lets move the pick up date and re-schedule. He was on a long weekend in the middle of this move and he still reached out to us. We paid for the move up front on our credit card. No penalties for the change or additional charges. I would recommend him and his sources for any vehicle move.

The carrier he scheduled is Joel Clark of J/W Auto Inc. This man was so caring about my vehicle. You would have thought the car was his. He kept me advised of his movements and estimated arrival. He actually arrived early, called and ask if I could except the car and if not he would hold it until the next morning. Great Company.

Service cost: $1500

Took a deposit to move my car the. Raised the price the. Never showed was told they needed a few more days and would not refund the money unless the car was stolen or owner dead. Moved out of state and could not wait. Continued to raise prices and threaten the customer. Already reported them to the bank for potential fraud. Charged for services not rendered and will not refund money. $$update$$. Received two phone calls from Dwayne who has asked me to take this down. If I do I will get a refund in two days. If Dwayne said it would take as long as need be. Talk about cohertion. Stated I would update it to state I received a refund if I got one. Dwayne stated the whole thing must come down or I am liable for deformation even though the rate was raised. Check this out

John,

As per our conversation, you informed me that when you are refunded you will be taking your negative posts down from all the sites you have contacted (Transport Reviews, BBB etc.) Please confirm that you will be doing this.

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Regards,

Dwayne Hall
Ship Your Car Now

The company can state whatever they want but this email is CYOA and an attempt to silence an unhappy customer. NEVER do business with them unless you want a headache or hasten. Here is another one@@

We can cancel your order, but we do not issue refunds in this department. If you would like to request a refund please send a certified, notarized letter via postal mail, Fedex, or UPS. Please send the request to 2200 N. Federal Highway Suite 206, Boca Raton, FL 33431 and address it to the Accounting Department. Please include your full name, order ID, vehicle, transport route, and also include any documentation for the reason of canceling e.g. vehicle was stolen (police report)..owner of the vehicle passed away (death certificate).
So they didn't provide a truck and I have to go through this haste for a refund. I mean come on a death certificate.

Service cost: $650

The car was picked up 3/17/2014, the estimated time of delivery was 3/27/2014 and the actual delivery date was 3/30/2014. The week before the car was delivered I called and left several messages to the driver and ShipYourCarNow to get an update to where my car was at and no one ever called me back. It wasn't until 3/29/2014 (2 days after estimated delivery date) that I was able to get some sort of estimate time on delivery. Both the driver and ShipYourCarNow told me that it would be delivered the same day of the call (3/29/2014). The car didn't arrive until 3/30/2014 , 20 hours after I received a verbal confirmation that it was going to be delivered on 3/29/2014.   
I don't know what's going on with them, but you would think that ShipYourCarNow would know when the driver would be in the vicinity of the drop off location. To give such erroneous delivery dates ( 3 days late) , not return any phone calls ( 10 calls to ShipYourCarNow and the driver), to say the car will be dropped off the evening of 3/29/2014 and to have it actually arrive the evening of 3/30/2014 after a verbal confirmation with the driver that same day, and not give any reason or update on why the delivery is late is unacceptable.   
I would never recommend ShipYourCarNow to anyone.   
If I could give them a zero I would.

Service cost: $775

It seems like these reviews vary widely based on what salesperson one is dealing with.DO NOT DO BUSINESS WITH ERIC!He will mislead you and not follow through with the understanding that was created in preliminary conversations.Once I decided to not do business with this company the managers and customer service reps were very helpful in getting me a refund and cutting of business.That said, after I thought all ties were cut ERIC has the nerve to call me back and tell me he has a truck all ready to go AFTER I had explicitly told him I was not working with him.He verbally abused me on the phone and at the finale of our conversation THANKED ME FOR PAYING HIM EVEN THOUGH HE DIDN'T HAVE TO SHIP MY CAR. Again, this was after I spoke with managers and the accounting department to confirm no charges would be sent through.One of the most unprofessional experiences I have ever had with a salesperson. Ended up getting in a yelling match with him when the problem should have just been resolved. If you do wish to use this company, DO NOT DEAL WITH ERIC! Even when our relationship was slightly amicable he made religious comments that made me feel very uncomfortable to begin with. Should have been a red flag. Again, avoid this company and if you do ship with them, DO NOT DO BUSINESS WITH ERIC!

Service cost: $900

I had asked for quotes from many places. They did not provide me a number for a quote by email, so I emailed them back with my "price range" asking if they could quote me around that ballpark figure. The guy who emailed me back (Sean Lent) was extremely rude and told me "Maybe next time you can be more realistic on what a car costs to be moved". Obviously this company is not interested in new customers since I would NEVER do business with a company after being talked to like that. Completely uncalled for.

Service cost: $900